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Sort code 87054000
BIC WELADED1STB
Commercial register no. HRA 3997 beim Amtsgericht Chemnitz
VAT identification number according to §27 a UStG DE 155906378
Chief Executive Officer Roland Manz
Management Board Heike Smolinski, Silvia Schletter
Phone 03733 139-0
Fax 03733 139-4000
Email info@erzgebirgssparkasse.de
Supervisory authority
responsible for authorisation
Europäische Zentralbank
Sonnemannstraße 20
60314 Frankfurt am Main
www.ecb.europa.eu
Supervisory authority
responsible for consumer protection 
Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Str. 108
53117 Bonn
und
Marie-Curie-Str. 24-28
60439 Frankfurt am Main
www.bafin.de
Dispute Resolution Centre
for Sparkassen customers

In you have a dispute with Erzgebirgssparkasse, you can contact the Dispute Resolution Centre of the Deutschen Sparkassen- und Giroverband. To contact the centre by post, please send a letter to the following address:

Deutscher Sparkassen- und Giroverband
Schlichtungsstelle
Charlottenstraße 47
10117 Berlin

To contact the Deutschen Sparkassen- und Giroverband (DSGV) online, please visit:

http://www.dsgv.de/de/ueber-uns/schlichtungsstelle/index.html

For more information, please refer to the "Code of procedure for out-of-court resolution of customer disputes for the Sparkassen Finance Group", which is available on request.

 Erzgebirgssparkasse is a member of the Dispute Resolution Scheme of this approved Consumer Dispute Resolution Scheme.

European Online Dispute Resolution platform The European Commission has set up an online dispute resolution platform. This online dispute resolution platform can only be used for out-of-court resolution of disputes related to purchase and service contracts concluded online. Please contact the dispute resolution centre of the DSGV (see above) for all other disputes.
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